Frequently asked questions to help you buy a voucher, a gift box or an item - HÔTEL DES TROIS COURONNES

Are gift boxes sent immediately after purchase?

Yes, your gift box is sent immediately by email after your purchase. You can also choose to have it sent by post as a gift pouch to your home address, with the HÔTEL DES TROIS COURONNES.

Is it possible to come to your establishment to purchase a gift box?

You can purchase our gift boxes directly on our e-commerce website or directly at the HÔTEL DES TROIS COURONNES establishment.

Can the gift check be sent directly to the beneficiary without showing the amount?

You can have the gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at HÔTEL DES TROIS COURONNES.

How do I choose the delivery method for the box (email, mail, in-store pickup)?

You can choose to send your gift box by email, by post, or to pick it up directly at the hotel. Gift boxes are valid for one year after purchase and can be customized to your liking, with immediate digital delivery or a gift pouch version delivered to your home, at our establishment HÔTEL DES TROIS COURONNES.

Can I buy multiple gift boxes online for different people?

You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with a gift pouch version sent to your home or an immediate digital send via email. Take advantage of this opportunity to offer unforgettable moments to your loved ones at our establishment HÔTEL DES TROIS COURONNES.

How do I create a group fund and invite people?

To create a fund and invite friends and family to contribute to a gift box from HÔTEL DES TROIS COURONNES, select the dedicated option during your purchase. You can then share the details of the fund via email or link. The gift boxes are valid for one year after purchase and can be sent in digital version or as a gift package to your home.

How can I choose the amount for a gift card?

You can choose the amount of your gift certificate from the options offered by the HÔTEL DES TROIS COURONNES gift boxes. Each box corresponds to a specific experience, with a predefined amount to match your gift wishes.

How can I log in to my account?

To access your account on our website, simply enter your email address and password on the login page. If you have forgotten your password, use the reset option provided. Enjoy the gift box shopping experience at HÔTEL DES TROIS COURONNES.

How can I empty my cart?

To empty your cart, go to the cart icon located at the top right of the page and click on the 'Empty Cart' button to start your selection of gift boxes for HÔTEL DES TROIS COURONNES again.

Can I purchase multiple gift vouchers at the same time?

You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for moments of relaxation and indulgence at HÔTEL DES TROIS COURONNES.

How do I remove a gift box from my cart?

To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option. Enjoy the unique experience of our establishment HÔTEL DES TROIS COURONNES.

How do I purchase or give a gift box?

To offer a gift box from HÔTEL DES TROIS COURONNES, select the gift box of your choice, add it to your cart, and personalize it with a message. You can choose between an immediate digital delivery or a gift pouch version delivered to your home.

Can we give a gift certificate and let the recipient choose the experience?

The recipient of your gift voucher can choose from our various experiences, such as a relaxing stay by Lake Geneva, a wellness break at the Puressens Spa, or a gastronomic meal at Restaurant Le 3C. Our gift boxes are valid for one year and can be personalized to your liking, for an unforgettable experience at HÔTEL DES TROIS COURONNES.

Can I modify or cancel my order?

The HÔTEL DES TROIS COURONNES gift boxes are valid for one year after purchase and can be customized to your liking. Order modifications or cancellations depend on the conditions specified at the time of purchase.

Is the gift box customer service reachable by email?

You can email us at the address listed on our website for any questions regarding your gift box. We commit to responding within 48 business hours, for a serene and personalized experience at HÔTEL DES TROIS COURONNES.

Is the gift box customer service reachable by phone?

The customer service of HÔTEL DES TROIS COURONNES is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions.

Can I check the status of my gift box online?

You can track the status of your gift box online via your personal space on our website. Simply log in with the credentials that were sent to you at the time of purchase. HÔTEL DES TROIS COURONNES.

Is there an online chat available for questions about gift boxes?

An online chat is available on our website to answer your questions about our gift boxes. The opening hours are indicated on the contact page of our establishment HÔTEL DES TROIS COURONNES.

Is there a dedicated customer service for gift boxes?

A dedicated customer service team is at your disposal for any questions regarding your HÔTEL DES TROIS COURONNES gift box.

Is there a dedicated FAQ for gift boxes?

Here you will find detailed information on how to use your gift box. It is valid for one year after purchase and can be booked directly at the HÔTEL DES TROIS COURONNES establishment.

Is spa access included in my gift box?

Access to the Puressens Spa is included in certain gift boxes from HÔTEL DES TROIS COURONNES. Check the details of your gift box to confirm the included services.

Does the recipient of a gift box have access to the same services as other customers?

As a gift box beneficiary, you have access to the same services as our other customers, according to the conditions of the establishment HÔTEL DES TROIS COURONNES.

Is the detail of the services included in my gift box specified?

The services included in your gift box are detailed in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at HÔTEL DES TROIS COURONNES.

Is parking included in my gift box?

Parking is not included in the HÔTEL DES TROIS COURONNES gift boxes.

Is breakfast included in my gift box?

Breakfast is included in some gift boxes, such as the Deluxe Dream Stay Lac. Check the details of your gift box to confirm the services included in your experience at HÔTEL DES TROIS COURONNES.

Is special attention given to the recipient of a gift box?

HÔTEL DES TROIS COURONNES pays special attention to gift box recipients, with tailored services for an unforgettable experience, such as choice of massages and refined meals in our gastronomic restaurant LE 3C. The boxes are valid for one year after purchase and can be booked according to the availability of HÔTEL DES TROIS COURONNES.

Is a welcome drink included in my gift box?

Your gift box at HÔTEL DES TROIS COURONNES includes a welcome drink to start your experience under the best conditions.

Should we bring towels to the Spa?

The towels are provided by the Puressens Spa at HÔTEL DES TROIS COURONNES, so you don't need to bring any.

Can I purchase multiple gift boxes for my company's employees and customize them?

You can certainly purchase multiple gift boxes for your employees and customize them according to your wishes. The boxes are valid for one year after purchase and can be sent directly by email or as a gift pouch to your home, with customization according to your needs at HÔTEL DES TROIS COURONNES.

Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?

You can purchase multiple gift boxes for your clients and send them directly, either in digital format via email or in paper format to their home. The gift boxes are valid for 1 year after purchase and you can customize them according to your preferences, at our establishment HÔTEL DES TROIS COURONNES.

Do you offer preferential rates for bulk purchases?

Discounted rates are offered for large quantity purchases, with a customized quote based on the ordered volume at HÔTEL DES TROIS COURONNES.

Do you offer an advantageous and personalized solution for works councils (CSE)?

We offer customizable gift boxes for corporate committees, with preferential rates tailored to your specific needs. Our gift boxes provide a year of validity to fully enjoy the unique experiences at HÔTEL DES TROIS COURONNES in Vevey.

How do I correct an incorrect email address for a gift box?

To correct an incorrect email address on your gift box, you can provide us with your order number and the new details. The gift boxes from HÔTEL DES TROIS COURONNES are valid for one year after purchase.

How can I leave a review for my gift box?

To share your experience, log in to your customer account and leave a review about your gift box. The terms are specified at the time of booking, at our establishment HÔTEL DES TROIS COURONNES.

How can I contact the store?

You can reach us by phone or through our online form available on our website. The gift boxes are valid for one year after purchase and can be sent by email or delivered to your home in a gift pouch, at our establishment HÔTEL DES TROIS COURONNES.

Is there a dress code for the gift box?

For the gift box, elegant attire is recommended for the gastronomic restaurant LE 3C, while smart casual wear is suitable for the Puressens spa. Enjoy your experience at HÔTEL DES TROIS COURONNES to the fullest.

From what age can I get a treatment?

The minimum age to enjoy a treatment at the Puressens Spa varies depending on the services chosen. You can enjoy invigorating massages or facial treatments from the age of 16 at our establishment, HÔTEL DES TROIS COURONNES.

Is it absolutely necessary to make a reservation?

To fully enjoy your gift box, a reservation is required at HÔTEL DES TROIS COURONNES.

How can one access the hotel from the airport?

To reach HÔTEL DES TROIS COURONNES from the airport, you can choose a taxi transfer or rent a car. The hotel is located in Vevey, Switzerland, offering a breathtaking view of Lake Geneva and the Alps. Enjoy your stay at this 5-star establishment, combining luxury and serenity.

Is the establishment accessible to people with reduced mobility?

HÔTEL DES TROIS COURONNES is equipped to accommodate people with reduced mobility, with adapted facilities to ensure their comfort and accessibility.

Are pets allowed in the establishment?

HÔTEL DES TROIS COURONNES accepts pets under specific conditions, which may include restrictions or additional fees.

Where can I find the menus?

The menus for Restaurant Le 3C are available on the HÔTEL DES TROIS COURONNES website, where you can discover the refined flavors and breathtaking views offered by the HÔTEL DES TROIS COURONNES establishment.

What are the hours of operation?

The opening hours of HÔTEL DES TROIS COURONNES vary depending on the service. The restaurant Le 3C and the Puressens Spa have specific hours to welcome you in the best conditions. To fully enjoy your experience at our establishment HÔTEL DES TROIS COURONNES.

Is there parking available near the establishment?

HÔTEL DES TROIS COURONNES has a private parking lot for its guests, providing a convenient solution for your stay in Vevey.

What are the delivery methods for gift boxes/vouchers?

The gift boxes from HÔTEL DES TROIS COURONNES can be sent immediately by email or delivered to your home as a gift pouch. You can choose the delivery method that suits you best at the time of purchase.

Is postal delivery offered?

Yes, HÔTEL DES TROIS COURONNES offers to send your gift boxes to your home by post. You can also choose to send them immediately by email, depending on your preferences.

In addition to gift boxes, is it possible to order or have items delivered?

Our online store offers only gift boxes for stays, massages at the Puressens spa, or meals at the Le 3C restaurant. The HÔTEL DES TROIS COURONNES gift boxes are valid for one year after purchase and can be sent in digital version or as a gift pouch to your home.

Is the gift box available in physical format?

You can choose between a physical gift box or a digital version to offer an unforgettable experience in Vevey. Delivery is immediate by email or to your home, depending on your preference, at our establishment HÔTEL DES TROIS COURONNES.

Is the box presented in a neat packaging?

The HÔTEL DES TROIS COURONNES gift boxes are presented in an elegant and carefully crafted gift pouch, perfect for offering an exceptional moment to your loved ones.

Is the gift box available in a digital format (e-gift box)?

Yes, you can choose a digital version of our gift boxes. They are sent by email, allowing for immediate delivery to the lucky recipient. Take advantage of this convenient option at HÔTEL DES TROIS COURONNES.

Can the gift box be sent directly to the recipient?

You can choose to send the gift box directly to the recipient. It is possible to have a gift bag version mailed to their home address, with shipping fees varying according to the conditions of the HÔTEL DES TROIS COURONNES establishment.

Do you deliver gift boxes internationally?

The HÔTEL DES TROIS COURONNES gift boxes are delivered internationally, with varying fees and delivery times depending on the destination. You can choose between an immediate digital delivery or a gift pouch version sent to your home.

What are the delivery times for gift boxes by mail?

The HÔTEL DES TROIS COURONNES gift boxes are delivered within 2 to 3 business days by mail. You can also choose to send them immediately by email, in digital format.

Is it possible to schedule a delivery date?

You can schedule the sending date of your gift box during your order. The boxes are valid for 1 year after purchase and can be sent in digital version by email or in a gift pouch to your home, for an unforgettable experience at HÔTEL DES TROIS COURONNES.

Is express delivery available?

The express delivery of your gift box depends on the options available at the time of your order. The gift boxes from HÔTEL DES TROIS COURONNES are sent immediately as a digital version via email, or as a gift pouch to your home.

How can I track my order?

You can track your order by logging into your account on our website. The HÔTEL DES TROIS COURONNES gift boxes are valid for one year after purchase and can be sent immediately by email or as a gift pouch to your home.

Can I receive my gift box by email or mail?

You can receive your gift box by email or by mail, depending on your preference. The box is valid for 1 year after purchase and you can customize it according to your wishes, at our establishment HÔTEL DES TROIS COURONNES.

What is the delivery time for my gift voucher if I choose postal delivery?

Your gift box will be shipped within 24 to 48 hours after your order. Delivery time depends on your location, but you can generally expect 3 to 5 business days for your package to arrive at your home. HÔTEL DES TROIS COURONNES.

If I cancel my reservation, is my gift box still valid?

In case of cancellation of your reservation at HÔTEL DES TROIS COURONNES, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.

Can my gift box be extended if not used?

Your gift box is valid for one year from the date of purchase. This duration cannot be extended, even if not used. Fully enjoy your experience at our establishment HÔTEL DES TROIS COURONNES.

Can my gift box be exchanged for another service?

Your gift box can be exchanged for another service depending on availability and the conditions of HÔTEL DES TROIS COURONNES. The boxes are valid for one year after purchase and can be booked directly with the establishment.

Can I cancel my reservation made with a gift box?

The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HÔTEL DES TROIS COURONNES.

Can I modify my reservation made with a gift box?

Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HÔTEL DES TROIS COURONNES.

Is there a cancellation period for gift box reservations?

The cancellation deadline for reservations made with a gift box is specified during your booking at HÔTEL DES TROIS COURONNES.

Is it possible to reschedule without fees with a gift box?

Date changes are possible depending on availability and the conditions of your gift box. The gift boxes are valid for one year after purchase and can be used to book your dates directly with the establishment HÔTEL DES TROIS COURONNES.

Can I convert my gift box into a gift card?

The HÔTEL DES TROIS COURONNES gift boxes cannot be converted into gift checks. You can use them to book a wellness experience at Puressens Spa, a stay, or a meal at Restaurant Le 3C.

Are there special offers for events (weddings, Valentine's Day, Christmas...)?

We offer special gift boxes for events like Valentine's Day, Christmas, or weddings. Discover our online offers to find the perfect gift to give, with unique experiences within our establishment HÔTEL DES TROIS COURONNES.

Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?

We offer gift boxes suitable for various occasions, such as birthdays, weddings, or gatherings with friends. Our gift boxes include relaxing stays, moments of relaxation at the Puressens Spa, and unforgettable gastronomic experiences at Restaurant Le 3C, for memorable moments at HÔTEL DES TROIS COURONNES.

Are the gift boxes offered official and guaranteed without intermediaries or commission?

The HÔTEL DES TROIS COURONNES gift boxes are official and guaranteed without intermediaries, offering you the best rate directly from our establishment HÔTEL DES TROIS COURONNES.

Are the services included in the gift boxes identical to those consumed on site?

The services included in our gift boxes correspond to those offered by the HÔTEL DES TROIS COURONNES establishment, with various options such as stays, massages at the Puressens Spa, and gastronomic experiences at Restaurant Le 3C.

Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?

Exchanges of services, such as a massage instead of a facial treatment, are possible depending on availability at the time of booking. The HÔTEL DES TROIS COURONNES gift boxes include a wide variety of treatments and massages at the Puressens Spa, for a customized wellness experience.

Is it possible to pay for a gift box by bank transfer?

It is possible to pay for a gift box by bank transfer. Payment methods are specified at the time of purchase on our website, at our establishment HÔTEL DES TROIS COURONNES.

Is online payment secure?

The online payment for your gift box is fully secured, with a direct and protected transaction at HÔTEL DES TROIS COURONNES.

Is payment via group or shared payment possible?

Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at our establishment HÔTEL DES TROIS COURONNES.

Are your gift boxes exclusive creations, specifically designed by your establishment?

Our gift boxes are specially designed to offer you a unique experience of relaxation and gastronomy at HÔTEL DES TROIS COURONNES. Each box allows you to enjoy an overnight stay, a meal, or a wellness moment in our establishment, nestled in the heart of Montreux with a breathtaking view of Lake Geneva. These exclusive creations are designed to let you experience the luxury and authenticity of our 5-star hotel.

Is it possible to pay in installments?

Payment in installments is possible according to the order terms of your gift box at HÔTEL DES TROIS COURONNES.

Is the payment deducted immediately upon ordering?

The payment for your gift box is debited immediately upon ordering. You will receive an immediate digital delivery via email and a postal delivery of a gift pouch version to your home, with secure payment directly to the establishment HÔTEL DES TROIS COURONNES.

Can businesses pay via a specific payment method (administrative mandate, transfer...)?

Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at HÔTEL DES TROIS COURONNES.

Are payments processed by a certified provider compliant with security standards (PCI DSS)?

Payments made on our website are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at HÔTEL DES TROIS COURONNES.

When purchasing a gift box, do I keep the history of my orders?

You can find your order history in your customer account. The gift boxes are valid for one year after purchase and can be customized to your liking at HÔTEL DES TROIS COURONNES.

Do you offer payment via PayPal, Apple Pay, or Google Pay?

We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your HÔTEL DES TROIS COURONNES gift box purchases.

Can I receive an invoice after my purchase?

You will receive an invoice by email after your purchase at HÔTEL DES TROIS COURONNES. You can also find it in your customer account on our website.

Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?

You can pay for your gift box by Visa, Mastercard, or American Express credit card. Payments are secure and processed directly by our establishment HÔTEL DES TROIS COURONNES.

Can a promotional code be used?

You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, HÔTEL DES TROIS COURONNES.

What payment methods are accepted for purchasing a gift box?

For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer, with secure payment directly to the establishment HÔTEL DES TROIS COURONNES.

Do you accept vacation checks?

Vacation checks are accepted according to the conditions of the establishment HÔTEL DES TROIS COURONNES.

Is it possible to add a personalized message to the gift box?

You can customize your gift box with a message during your order, which will be included with the shipment. Take advantage of this thoughtful gesture to make an impression at HÔTEL DES TROIS COURONNES.

Can we add options to your gift box offers?

The gift boxes from HÔTEL DES TROIS COURONNES can be customized to your liking, with various options depending on the chosen offers.

Do you offer premium packaging for gift boxes sent by mail?

We offer premium packaging for your gift boxes sent by mail. You can choose the packaging option during your online order, for an extra touch of luxury to your gift, at HÔTEL DES TROIS COURONNES.

Can a gift box be customized for a special occasion (birthday, wedding...)?

You can customize your HÔTEL DES TROIS COURONNES gift box with a message to mark the special occasion. The gift boxes are valid for one year after purchase and can be sent in digital version or as a gift package to your home.

How do I request a refund for a gift box purchased online?

To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment HÔTEL DES TROIS COURONNES.

If a paper gift box is lost, can you issue a new one?

In case of loss of your paper gift box, we can send you a duplicate subject to availability. Your duplicate will be sent to your home address or in a digital version via email, depending on your preference. This service is available for gift boxes purchased from our establishment HÔTEL DES TROIS COURONNES.

Can partially used gift boxes be refunded?

Partially used HÔTEL DES TROIS COURONNES gift boxes cannot be refunded. The boxes are valid for 1 year after purchase.

Is it possible to exchange a gift box for another of equivalent or higher value?

It is possible to exchange a gift box for another of equal or greater value, according to the purchase conditions. The gift boxes from HÔTEL DES TROIS COURONNES are valid for one year after purchase.

Does the right of withdrawal apply to the purchase of a gift box?

The gift boxes from HÔTEL DES TROIS COURONNES are neither exchangeable nor refundable, as they correspond to service provisions. They are valid for one year after purchase, and you can customize them according to your preferences. HÔTEL DES TROIS COURONNES.

Can I cancel a gift box that has already been sent by email or mail?

Once a gift box has been sent by email or mail, it cannot be cancelled. HÔTEL DES TROIS COURONNES gift boxes are valid for one year after purchase and cannot be cancelled or refunded once sent.

What should I do if the received box is damaged or contains an error?

A damaged or incorrect gift box is replaced quickly according to the conditions of the HÔTEL DES TROIS COURONNES establishment.

Can I get a refund for a gift box if I change my mind after purchase?

The gift boxes from HÔTEL DES TROIS COURONNES are non-refundable after purchase, in accordance with our general terms and conditions of sale.

What happens if the recipient couldn't use the gift box before its expiration date?

If the gift box is not used within the year following its purchase, it unfortunately can no longer be used. The gift boxes from HÔTEL DES TROIS COURONNES are valid for one year from the date of purchase.

Is a voucher issued if the gift box is not used?

The gift boxes from HÔTEL DES TROIS COURONNES are valid for one year from the date of purchase. If not used within this period, no credit will be issued.

How can I redeem the cashback?

To use your gift box, follow the instructions indicated on the box or on the HÔTEL DES TROIS COURONNES website. The balance is valid for 1 year after purchase and can be used for stays, spa treatments, or meals at our HÔTEL DES TROIS COURONNES establishment.

What is the processing time for a refund after I make a request?

The refund deadlines for your gift box are 14 days from the date of receipt of your request, subject to the terms of purchase. The gift boxes from HÔTEL DES TROIS COURONNES are valid for 1 year after purchase.

I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?

The gift boxes from HÔTEL DES TROIS COURONNES are neither exchangeable nor refundable after purchase. They are valid for one year from the date of purchase and can be used to book stays, spa treatments, or meals at our establishment.

Are there any dates excluded for gift boxes?

Yes, certain dates may be excluded for reservations made with a HÔTEL DES TROIS COURONNES gift box. To check availability, verify the dates when making your reservation.

Is booking with a gift box subject to availability?

The reservation with a gift box from HÔTEL DES TROIS COURONNES is subject to the availability of the establishment. To fully enjoy your experience, we recommend booking as soon as possible.

I've lost my password to log into my account, what can I do?

To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. HÔTEL DES TROIS COURONNES.

Do I need the gift box number to make a reservation with a gift box?

To book with your gift voucher, have its number ready. This number is required to validate your reservation at HÔTEL DES TROIS COURONNES.

Can I use my gift box on the weekend?

The use of your gift box on the weekend is possible depending on the establishment's availability. The gift boxes from HÔTEL DES TROIS COURONNES include stays and wellness experiences that can be booked at your convenience.

Can I use my gift box on holidays?

The use of your gift box at HÔTEL DES TROIS COURONNES is possible according to the establishment's availability, including holidays. To fully enjoy your experience, we recommend booking in advance.

Can I freely choose my dates with a gift box?

The reservation dates with a gift box are subject to the availability of the establishment. You can book your dates directly with HÔTEL DES TROIS COURONNES.

Can I book online with my gift voucher?

To book with your gift box, you can choose your dates directly with the establishment. The box is valid for one year after purchase and allows you to fully enjoy the services of the HÔTEL DES TROIS COURONNES.

Can I make a reservation by phone with my gift box?

You can make a reservation by phone with your gift box. HÔTEL DES TROIS COURONNES is at your disposal to assist you with this process.

Can I make a reservation by email with my gift box?

To book with your gift box, you can send an email to HÔTEL DES TROIS COURONNES. Reservations are possible according to availability and the establishment's conditions.

Is it possible to modify my gift box to a gift box of equal or lesser value?

You can exchange your gift box for a box of equal or lesser value, according to the conditions of the HÔTEL DES TROIS COURONNES establishment.

Does my gift box cover the entire service?

Your gift box covers the service indicated on your exchange voucher. Any additional charges or options are at your expense. Gift boxes are valid for 1 year after purchase at HÔTEL DES TROIS COURONNES.

Is my gift box personalized?

Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It is valid for one year after purchase and can be used for a relaxation or gastronomy experience at HÔTEL DES TROIS COURONNES.

Can my gift box be used all at once?

Your gift box can be used all at once to fully enjoy a relaxing or indulgent experience at HÔTEL DES TROIS COURONNES.

Is my gift box valid in multiple establishments of a group?

Your gift box is valid only at HÔTEL DES TROIS COURONNES, in Vevey. It allows you to enjoy our stays, our Puressens spa, or our gastronomic restaurant Le 3C.

Is my gift box valid in only one establishment?

Your gift box is valid for a relaxation or gastronomy experience at our establishment HÔTEL DES TROIS COURONNES in Vevey.

Is an upgrade possible with an additional fee using my gift box?

Upgrading your room is possible depending on availability and subject to an additional charge. The exact conditions will be communicated to you during your booking at HÔTEL DES TROIS COURONNES.

Can someone else use my gift box?

The gift box is nominative and can only be used by the designated beneficiary. This box is valid for one year after purchase and allows you to book your dates at the establishment. Fully enjoy your experience at our HÔTEL DES TROIS COURONNES.

Can an additional payment be requested on-site when using the gift box?

An additional payment may be required when using your gift box, depending on the establishment's conditions. The details are specified on your gift box, for an unforgettable stay at HÔTEL DES TROIS COURONNES.

Is an ID required upon arrival when using a gift box?

Upon your arrival at HÔTEL DES TROIS COURONNES, you may be asked to present an ID to validate your stay.

Do you accept pets?

The presence of pets is subject to the establishment's conditions. For a pleasant stay or gastronomic experience for everyone, we invite you to check this information directly with HÔTEL DES TROIS COURONNES.

How do I proceed with reserving my gift voucher?

To reserve your gift voucher, log in to your account and follow the instructions on our website. The reservation conditions are specific to each gift box, and you can enjoy your relaxation and gastronomy experience at HÔTEL DES TROIS COURONNES.

Do I need to create a customer account to purchase a gift box?

It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest and enjoy an unforgettable experience at HÔTEL DES TROIS COURONNES.

Is my gift card divisible? Can I use it multiple times?

Your HÔTEL DES TROIS COURONNES gift voucher can be used in multiple occasions, subject to availability and the establishment's conditions.

What are the check-in and check-out times?

The check-in and check-out times at HÔTEL DES TROIS COURONNES are set according to the conditions of your gift box. You will thus fully enjoy your stay in our 5-star establishment in Vevey.

What services are included in a gift certificate?

The services included in an HÔTEL DES TROIS COURONNES gift voucher depend on the chosen package. You can offer stays, massages at the Puressens Spa, meals at Restaurant Le 3C, or relaxing moments like We Love Sundays. Details of the services are available on our website.

What is the difference between a gift box and a free amount voucher?

A gift box from HÔTEL DES TROIS COURONNES offers a choice among predefined experiences, such as overnight stays or meals, while a voucher with a free amount allows you to pay for a service up to the chosen amount, thus offering total flexibility to enjoy our services.

Are the terms of use clearly stated?

The terms and conditions of our gift boxes are clearly stated on our website. You will find that the boxes are valid for 1 year after purchase and that you can choose between an immediate digital delivery or a gift pouch version sent to your home. These boxes are available for HÔTEL DES TROIS COURONNES.

How do I use a gift box during booking?

To use your gift box at HÔTEL DES TROIS COURONNES, book directly with the establishment mentioning your unique code. Reservations are valid for one year from the date of purchase and can be customized to your liking.

Can the gift box be transferred to a third party?

The HÔTEL DES TROIS COURONNES gift box can be given to a third party. You can indicate this during the order or customize the box according to your preferences. The recipient can then book their stay or spa dates at their convenience.

Can the validity of a gift box be extended or renewed?

The validity of a gift box from HÔTEL DES TROIS COURONNES is one year from the date of purchase. The extension or renewal of this validity depends on the specific conditions of the establishment.

What should I do if I lose or do not receive the gift box?

In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you by email, according to the conditions of the establishment HÔTEL DES TROIS COURONNES.

What is the validity period of a gift box?

The gift boxes from HÔTEL DES TROIS COURONNES are valid for 1 year after purchase. This duration allows you to offer a moment of relaxation or indulgence with complete flexibility, at our establishment HÔTEL DES TROIS COURONNES.

Are children allowed?

HÔTEL DES TROIS COURONNES accommodates children, but it is recommended to check the specific conditions of the establishment to ensure a stay suitable for the whole family.

What happens if the recipient does not use the entire value of the gift card or exceeds it?

The unused balance of the gift box remains lost. In case of exceeding, an additional payment is required according to the conditions of the establishment HÔTEL DES TROIS COURONNES.

Is the spa access private?

Access to the spa at HÔTEL DES TROIS COURONNES is included in the wellness packages, but it is not private. The Puressens Spa covers more than 2,000 square meters and offers a holistic approach to well-being, combining modern techniques and ancient traditions.

What types of gift boxes do you offer?

We offer gift boxes for half-board stays, romantic nights, wellness experiences at Puressens Spa, and gourmet moments at Restaurant Le 3C. Options include massages, gastronomic meals, and relaxation by Lake Geneva for unforgettable moments at our establishment HÔTEL DES TROIS COURONNES.